Solibri API, major outage

Closed | Oct 23, 2023 | 11:37 GMT+03:00

Dear Solibri users,

The issue has been resolved and this incident closed.

We apologise for the inconvenience.

Best regards,
Solibri Team

Affected components

• Online Services
• Solibri Inside

+Show history

• Monitoring | Oct 23, 2023 | 11:08 GMT+03:00

  Dear Solibri users,
  
  A Database misconfiguration has been identified and fixed.
  We're still closely monitoring.
  Our services should all be back to normal.
  
  We apologise for the inconvenience.
  
  Best regards,
  Solibri Team

• Investigating | Oct 23, 2023 | 10:06 GMT+03:00

  Dear Solibri customers,
  
  We are currently facing a major incident on our public API.
  Our Teams are working to resolve the issue as quickly as possible.
  
  We apologise for the inconvenience.
  
  Best regards,
  Solibri Team
  

Solibri Society is down

Closed | Aug 03, 2023 | 21:20 GMT+03:00

Dear Solibri Society users,

The incident has been resolved Our ISP has fully resume operations so our services are back to normal.

We apologise for the inconvenience.

The Solibri Team

+Show history

• Monitoring | Aug 03, 2023 | 20:50 GMT+03:00

  Dear Solibri Society users,
  
  We are still facing issues though the root causes have been identified and addressed.
  The current status is unstable, and Society website might be at times unavailable.
  We apologise for the inconvenience and we keep monitoring until we return to normal.
  
  The Solibri Team
  
  

• Open | Aug 03, 2023 | 15:32 GMT+03:00

  Dear Solibri Users,
  Our infrastructure is currently affected by a global network outage issue that is independent from us.
  Our ISP is currently solving this though we haven't received yet any ETA.
  The issue is severe and has been ongoing for 90 minutes +
  We are sorry for the inconvenience.
  
  Best regards,
  The Solibri Team

Solibri Main Site Major Outage

Resolved | May 22, 2023 | 15:55 GMT+03:00

Dear Solibri Users,

Solibri's main website https://solibri.com is not accessible [error 503].
The issue is under investigation.
Other sites including https://buy.solibri.com and https://inside.solibri.com aren't affected by this incident.
We apologise for the inconvenience.

Solibri Team

Affected components

• Other Services

Solution Center and Licensing Unexpected Major Outage

Closed | Aug 31, 2022 | 18:18 GMT+03:00

Dear Solibri users,

The incident is now closed though we keep monitoring closely.

We apologise for the inconvenience.

Best regards,
Solibri Team

+Show history

• Monitoring | Aug 31, 2022 | 16:33 GMT+03:00

  Dear Solibri users,
  
  We're currently facing an unexpected issue in our backend infrastructure impacting Solution Center as well as licenses.
  The
  We're actively working on resolving this issue as soon as possible.
  
  We apologize for the inconvenience.
  
  Best regards,
  Solibri Team

Solibri Society Major Outage

Resolved | Mar 30, 2022 | 13:20 GMT+03:00

Our ISP has resolved their issues and the service is available again.
Solibri Team
------------------
Our ISP is having issues with their backbone and this affects serving our site.
They are currently working on resolving these issues.
We apologise for the inconvenience.

Solibri Team

Solibri Society Major Outage

Resolved | Mar 24, 2022 | 12:58 GMT+02:00

We have identified and resolved a server misconfiguration causing the issue.
The site is now functional again.
We apologise for the inconvenience.
Solibri Team

Initial System setup

Closed | Aug 25, 2021 | 14:06 GMT+03:00

All systems back up

+Show history

• Identified | Aug 25, 2021 | 13:58 GMT+03:00

  We have identified the issue source and are working on fixing it.

• Open | Aug 25, 2021 | 13:47 GMT+03:00

  Issues with api.solibri.com